Privacy Policy
1. Introduction
Insure Platform ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services.
2. Information We Collect
We may collect and process the following information:
- Name and surname
- Identity number or registration information where required
- Email address
- Telephone number
- Physical and postal address information
- Insurance-related information
- Employment and payroll information where applicable
- Documents uploaded through our platform
- Device, browser, and application usage information
- IP address and analytics information
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process insurance and related transactions
- Verify identities and prevent fraud
- Provide customer support
- Improve our platform and user experience
- Send important service communications
- Meet legal, regulatory, and compliance requirements
4. Sharing of Information
We do not sell personal information. Information may be shared with:
- Insurance brokers and insurers
- Employers where required for platform functionality
- Service providers acting on our behalf
- Regulatory or government authorities where legally required
- Professional advisors, auditors, and compliance partners
5. Data Security
We implement appropriate technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss, or destruction. While we strive to protect information, no system can guarantee absolute security.
6. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve functionality, and enhance the user experience.
7. Data Retention
Personal information is retained only for as long as necessary to fulfil legal, regulatory, operational, contractual, and business requirements.
8. Your Rights
Subject to applicable laws, including POPIA, you may have the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to certain processing activities
- Withdraw consent where consent is the basis of processing
9. Third-Party Services
Our platform may integrate with third-party providers. We are not responsible for the privacy practices of third-party websites, applications, or services.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates become effective when published on this page.
11. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us through the details provided on our Contact page.